Terms of Service

1. Introduction

Welcome to Keva Launchpad, a service of Keva Labs. By purchasing a website package, using our invoicing tools, or accessing our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.

2. Service Scope

We provide a "Managed Web Presence" service. This includes:

• Domain Registration: Via third-party registrars.
• Hosting: Managed hosting on our infrastructure.
• Email: Setup of corporate email via third-party providers.
• Design: Customization of our proprietary web templates.

3. Payment Terms

Standard Payment: Full payment (₦150,000) is due before the project commences.

Buy Now, Pay Later (BNPL)

• Structure: 33% Down Payment (₦55,000) followed by 2 monthly installments.
• Default: If a scheduled payment fails, you will have a 14-day grace period. If payment is not rectified within 14 days, your website and email services will be suspended.
• Data Retention During Suspension: Upon suspension for non-payment, your website data will be retained for a maximum of 60 days. If the outstanding balance is not cleared within this 60-day window, Keva Labs reserves the right to permanently delete all website content and configurations.
• Domain During Suspension: Domain ownership remains with you until its expiration. However, the domain may be locked (non-transferable) until all outstanding payments are settled.
• Reactivation: A reactivation fee of ₦5,000 applies to restore suspended accounts, in addition to any outstanding balance.
• International Payments: Billed in USD via Paystack International.

4. Ownership & Intellectual Property

• Your Content: You own all text, images, logos, and data you upload to the website.
• The Domain: You are the legal registrant of the domain name. We act as the technical contact. You may transfer the domain out of our management at any time, provided all outstanding invoices are paid.
• The Code: Keva Launchpad retains ownership of the underlying code, design templates, and infrastructure configurations. You are granted a non-exclusive, perpetual license to use the website while hosted with us.

Code Transfer Policy

• Transfer Request: You may request a transfer of your website code by providing written notice not less than 60 days before the intended transfer date.
• Scope of Transfer: We will provide a static export of your website (HTML, CSS, JavaScript) that can be hosted on any standard web server. We reserve the right to remove or withhold any proprietary add-ons, components, or infrastructure configurations.
• Service Decoupling (Important): Your website relies on third-party integrations managed by Keva Labs (e.g., contact forms, analytics, booking systems). Upon transfer, these integrations will be disconnected. You are responsible for creating your own accounts with these service providers and updating the code with your new API keys.
• Post-Transfer Support: We do not provide technical support after the transfer, including migration of third-party integrations. Once the receiving technical team confirms the transfer is complete and satisfactory, our responsibility ends.
• No Resale: You do not have the right to resell or redistribute the transferred code.

5. Renewals & Billing

• First Year: Included in the setup fee.
• Subsequent Years: Renewals for Domain, Hosting, and Email are billed annually.
• Renewal Notices: We will send renewal reminders at 60 days, 30 days, 15 days, and daily during the final week before expiration. A final notice will be sent on the last day.
• Pricing Fluctuation: Due to currency volatility, renewal prices for international assets (Domains, Hosting) will be calculated based on the market exchange rate at the time of renewal.

6. Cancellation Policy

• Notice Period: To cancel your service, you must provide written notice at least 60 days before your intended cancellation date.
• Data Export: Upon cancellation, you have 15 days after the termination date to request and download your data (content, images, etc.).
• Domain: Your domain ownership transfers fully to you upon cancellation. You may transfer it to another registrar of your choice.
• Outstanding Balance: Any outstanding payments must be settled before data export or domain transfer is processed.
• After 15 Days: Data will be permanently deleted from our systems after the 15-day period. We are not responsible for any data not retrieved within this window.

7. Limitation of Liability

Third-Party Services

Keva Labs integrates various third-party services (e.g., payment gateways, form handlers, email providers, analytics tools) to deliver the "Managed Web Presence" service. Keva Labs is not liable for any downtime, data loss, service interruptions, or missed business opportunities caused by these third-party providers.

General Liability

Keva Labs is not liable for:

• Downtime or failures caused by third-party service providers.
• Loss of business, profits, or leads due to website unavailability.
• Data loss resulting from user error or failure to backup content.
• Any indirect, incidental, or consequential damages.

Our total liability for any claim shall not exceed the amount paid by you in the last 12 months. In the event of service disruption, we will communicate the issue clearly and work to resolve it as quickly as possible.

8. Service Level Expectations

• Delivery: We aim to deliver the first draft of your website within 72 business hours of receiving complete onboarding data (logo, colors, content). Delays caused by the client do not count toward this timeline.
• Uptime: We use reliable infrastructure partners and monitor our systems actively. While we cannot guarantee specific uptime percentages, we commit to communicating any issues promptly and resolving them as quickly as possible.
• Maintenance: Scheduled maintenance windows will be communicated 24 hours in advance via email.

9. Acceptable Use Policy

To protect our servers and other clients, the following are strictly prohibited:

• Illegal Activities: Fraud, Ponzi schemes, phishing sites, or any criminal activity.
• Adult Content: Pornography or sexually explicit material.
• High-Risk Content: Gambling, betting, or unregulated financial services.
• Spam: Sending unsolicited bulk emails.
• Resource Abuse: Hosting large file archives that degrade server performance for other users.

Violation: We reserve the right to terminate without refund any account found violating this policy.

10. Indemnification

You agree to indemnify, defend, and hold harmless Keva Labs and its employees, officers, and agents from any claims, legal liabilities, damages, or expenses (including reasonable legal fees) arising out of:

• The content you submit to your website;
• Your violation of these Terms;
• Your violation of any law or third-party rights;
• Any fraudulent, illegal, or harmful activity conducted through your website.

In Plain Terms: If Keva Labs faces legal action because of your business activities or the content on your website, you are responsible for our legal defense costs.

11. Refund Policy

The "First Draft" Guarantee

If you are not satisfied with the initial version of the website presented to you, you may request a full refund within 14 business days (working days) of the presentation.

• Condition: The domain name registration fee ($15 - $20 (equivalent in Naira at current exchange rate)) is non-refundable once registered, as this is paid to third-party registrars. You will retain ownership of the domain.
• Calculation: Refund = (Total Paid) - (Domain Cost).
• Processing Time: Refunds are processed within 14 business days in accordance with standard banking timelines.

Post-Launch

• Once the website is approved and launched live, no refunds will be issued.
• Renewal fees are non-refundable once processed.

12. Dispute Resolution

• Governing Law: These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
• Informal Resolution: Before initiating formal proceedings, both parties agree to attempt to resolve disputes informally by contacting us at legal@kevalabs.com.
• Mediation: If informal resolution fails within 30 days, either party may request mediation through a mutually agreed mediator.
• Jurisdiction: Any legal proceedings shall be brought exclusively in the courts of Lagos State, Nigeria.

13. Force Majeure

Keva Labs shall not be liable for any failure or delay in performing its obligations where such failure results from causes beyond our reasonable control, including but not limited to:

• Natural disasters, severe weather, or acts of God;
• Power grid failures or internet service provider outages;
• Mechanical, electronic, or communications failures;
• Government actions, restrictions, or regulations;
• Civil unrest, war, or terrorism;
• Pandemics or public health emergencies.

14. Changes to Terms

• Updates: We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices.
• Notification: When we make material changes, we will notify you via email at least 30 days before the changes take effect.
• Acceptance: You will be required to accept the updated Terms through your dashboard before continuing to use our services. Continued use of the service after the effective date constitutes acceptance of the new Terms.
• Objection: If you do not agree to the updated Terms, you may cancel your service in accordance with our Cancellation Policy before the changes take effect.

15. Contact

For questions about these Terms, contact us at: